Get in touch
1 Oak House, Woodlands Court,
Albert Drive, Burgess Hill,
West Sussex, RH15 9TN
01444 810 444
“Since we started to deal with the team at BCU our account has grown significantly, but when you look at the service, speed of response, cover and premium they obtain to help us win new clients and retain existing ones it’s no surprise.”
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.